RENON POWER Privacy Policy
Effective Date: March 31, 2025
RENON POWER ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you interact with us. It applies to information collected via:
Our official websites and mobile applications (including My RENON);
Communications and interactions with us to obtain product information, make purchases, or receive services;
Public and third-party sources where permitted by law.
If you have entered into a separate agreement with RENON POWER (or one is in place between us and your employer) that includes specific privacy terms, those terms will prevail in the event of any conflict.
1. Information We Collect
We may collect the following types of personal information:
Identity & Contact Information: Name, phone number, email address, mailing address, company name, job title, social media profiles (e.g., LinkedIn).
Account Information: Username, password, account identifiers.
Device & Usage Data: IP address, device type, browser type, location data, browsing behavior (pages viewed, links clicked), and interaction logs.
Communications & Interactions: Support requests, feedback, online surveys, participation in promotions, or social media interactions.
Other Data: Market or demographic data about you or your company, industry event participation, or information provided by third-party sources with proper authorization.
2. How We Use Your Information
We use your information for the following purposes:
To fulfill your product or service requests;
To process registrations, orders, warranties, and support cases;
To personalize your website experience and deliver tailored content;
To improve our products, services, and technical performance;
For marketing communications, promotions, and campaign participation;
To conduct analytics, research, and customer satisfaction surveys;
To comply with legal obligations and regulatory requirements.
If you choose not to provide certain information, you may not be able to access all features or services.
3. Cookies and Tracking Technologies
Our website uses cookies, pixel tags, and similar technologies to enhance your browsing experience and collect website analytics. You may configure your browser to manage or disable cookies, though doing so may affect functionality.
4. Sharing and Disclosure of Personal Information
We do not sell your personal data. However, we may share your data with:
Authorized third-party service providers, distributors, agents, resellers, or OEM partners to carry out services or fulfill business operations (e.g., shipping, payment processing, marketing, customer support).
Affiliated companies, including those outside your country (e.g., in Asia or Europe), to improve service delivery.
Legal or regulatory bodies, when required to comply with applicable laws, legal processes, or to protect our legal rights.
In connection with business transactions, such as mergers, acquisitions, restructurings, or asset sales.
Research and development collaborations to improve product performance and innovation.
We require our partners and vendors to adhere to strict confidentiality and data protection standards.
5. Your Rights and Choices
You have the right to:
Request access to your personal information;
Correct or update inaccurate data;
Request deletion, where applicable by law;
Withdraw consent for marketing or other optional uses;
Manage cookie and tracking preferences via your browser.
To exercise these rights, please refer to the Contact Us section below.
6. Data Security and Retention
We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. These include:
Encryption and secure data storage;
Access control and authentication;
Regular security reviews and audits.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contractual obligations.
7. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Request information about the categories of personal data we disclosed to third parties for direct marketing during the previous calendar year;
Receive a list of those third parties (name, address, and service type).
You may submit such requests once per calendar year, free of charge, by contacting us via the information below and indicating you are a California resident. Please allow up to 30 days for a response.
8. Children's Privacy
We do not knowingly collect personal information from children under the age of 13 (or the minimum legal age in your country). If you believe we have collected such data, please contact us immediately, and we will take steps to delete it.
9. Third-Party Websites and Apps
Our website may include links to third-party websites or platforms. These external sites are governed by their own privacy policies, not ours. We are not responsible for the privacy practices, content, or security of any third-party websites or services.
10. Legal Jurisdiction
Your use of our website or apps, and any disputes related to privacy, are subject to this Privacy Policy and the laws of the jurisdiction in which RENON POWER operates. By using our platforms, you consent to the application of such laws and exclusive jurisdiction of competent courts at our headquarters location.
11. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top. Your continued use of our platforms after updates constitutes acceptance of the revised terms.
12. Text Messaging (SMS) Policy
By opting into SMS messaging via web forms or other means, you consent to receive text messages from RENON POWER TECHNOLOGY INC. for the purposes of:
Appointment scheduling and reminders
Post-visit or post-service instructions
Notifications related to laboratory or system updates
Billing and payment reminders
Message frequency may vary depending on your interaction with RENON POWER. Message and data rates may apply, depending on your mobile carrier.
To seek assistance, text HELP.
To opt out of SMS communications at any time, simply reply STOP to any RENON POWER message.
For more information, please refer to our Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Email: info@renonpower.com
Phone: 833.736.6687
